This time, however, I was pleasantly surprised.
I found lots of new charts and a very helpful staff member.
They even had this year's Handblessings free chart series that I have been looking for. I was able to purchase the Threadworx color for the border, and received the first 6 free charts with a promise that the rest of the free charts would be mailed to me as they are received. The staff member was true to her word, as the next three charts have already arrived in my mailbox!